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Table of Contents
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Video
This video provides an overview of how to use the tool functionality to Member Statements & Payments.
Note: Sections of the video have been referenced below with corresponding times in the video for ease of access
Total Video (Length) | 5:15 | |||
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Accessing Statements | 0:32 | Payment Status Report | 3:31 | |
Viewing Member Statements | 1:00 | Members Using Online Bill Pay | 3:44 | |
Bill Pay / Scheduled Payments | 1:21 | Online Bill Pay Errors | 3:54 | |
Admin Bar | 2:10 | Members Using AutoPay | 4:09 | |
Member Balance Reporting | 2:19 | Account Change Log | 4:24 | |
Member Minimum Reporting | 2:30 | Bill Payment Notifications | 4:40 | |
Edit Statement Layout | 2:44 |
Content
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Use Case(s)
Online Member Statements and Payments are used to handle monthly billing at the club for dues and for other items or services purchased at the club.
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FAQs
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Best Practices
Customize the Header and Footer of the statement window in order to cross market to your membership. Be sure to update this often so there is new material that is relevant to your members.
If a member has an issue with their statement, first check their statement on the website for accurate information and balances. If balances are different in the accounting system compare to the website, contact Clubessential as updates may need to be made to the sync.
Downloadable Guide
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