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If you have captured a credit card for the room reservation, you will see the credit card on file under the credit card tab, as shown below, when the reservation is selected.
Settle Folio
To settle a folio to the credit card on file, select ‘Settle Folio’.
The Folio Settlement screen will launch which will show the balance that’s to be settled. Next, select ‘Cash/Credit Member Charge Other’ in order to launch the POS.
Select ‘Close Ticket’ to bring up other settlement options.
From the settlement screen, select ‘Credit Card’.
If a credit card is on file, the system will ask to charge to the credit card on file. Select ‘OK’ to use this credit card on file.
Please Note: depending on your payment processor (ETS, Shift 4, or Open Edge) you may need to select ‘Print and Done’ after you select the credit card settlement to trigger this window.
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If you wish to use another credit card to settle this transaction, select ‘Cancel’ which will allow you to swipe or manually enter another credit card.
Please Note: only one credit card may be attached to one room. You cannot attach a credit card to only the occupant. So if the occupant needs to settle his/her folio to a different credit card, that is when you would NOT use the credit card on file, and enter the information with the swipe or manual entry.
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You will now be able to view the settled folio for the member.
Reservation Status
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To add the Reservation Status, use the following snippet in the subject line or body of the email: {%ReservationStatus%}.
Downloadable Guide
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