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Table of Contents
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Overview
Kiosk Mode is designed as a self-service/check-in option for Club Members. In this guide, we will discuss how to utilize the Kiosk Mode to check in from a Member’s perspective.
Use Case(s)
A Member must check in to the Club upon entry, to the Fitness Center before working out, and/or at the Pro Shop before playing a round of golf (without requiring Club Staff assistance).
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Required Permissions
POS
Accessing the Tool
The Mobile POS Kiosk provides a simple approach to Members logging in.
Accessing Kiosk Mode
To
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login, Members can easily swipe their card, or enter their Member number to quickly log in, and check in.
Perform the following to log in:
Choose the Club designated kiosk device (Check
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In in this example).
Please Note: For initial Kiosk setup only.
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Touch the arrow to begin.
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Enter Staff Number and click Continue to log in.
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Switch to Kiosk Mode by selecting the fly-
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out Menu in the upper left hand corner
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Select the bottom option Check In Kiosk
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A message prompt will appear letting staff know that a Service Code will be required to exit Kiosk Mode. Click OK to continue.
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Membership Card
An additional check-in option exists within the Mobile App. Members who download the App have the option to use the Membership Card to check-in at the Club. The Membership Card can be found in the left-hand menu of the Mobile App, seen here.
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Once the Member selects Membership card from the menu, the following code will show and is able to be scanned at the Club's check-in location.
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Please Note: The Club must have a scanner at the POS station in order to be able to scan Membership Cards for check-in.
Checking In
Once the member’s Kiosk Mode is enabled, the Check In button will populate. Please follow the below instructions for member Check-In in.
Select the Check In Button.
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The member will be asked to enter their member number.
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The member will then select who is checking in and specify the number of guests with them.
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If the club charges Guest Fees, the system will list the fees as an item on the ticket. A member can add any additional items associated with that specific kiosk. If the club is allowing the option to use Credit Cards, the club must provide the solution of a card reader.
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Once
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Pay is selected, there will be a prompt to enter a message. Select Yes or No to compose a message on the ticket.
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After the message prompt, the sale will be complete.
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Best Practices
FAQs
Q: What if I do not currently have a POS system or if I do have a POS system, the ability to integrate?
A: Please contact your Clubessential Account Manager for details on Initial Setup, Implementation, and Price.
Q: Can I require a PIN to be entered for Check-In in Mobile POS?
A: No. The Member PIN functionality only works for Classic POS and not Mobile POS.
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