Overview
The Member Sync Feature is a one way push of Member information from the Office System to Reserve. Use Case(s)
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Accessing the Tool
In the Office system, access the System Menu from the top navigation. Within the System menu, select System Settings.
Once in the System Settings Menu, select Partner Products from the dropdown. Next, select Reserve Gateway nested within the Partner Products navigation.
Finally, select the Sync Tab to view the most recent pushes.
Member Sync
Checking the Log
Following the same process as above (Office → System → System Settings → Partner Products → Reserve Gateway) Access the Log tab. Double click on error to get explanation for why the member did not sync.
Troubleshooting
Common errors when syncing a Member:
Member must have a last name and email address
Last name field (and first name field, if they have one) must be 32 characters or shorter
All members will sync to Reserve
One way communication for members, Office to Reserve
Manually Sync Members
System → System Settings → Partner Products → Reserve Gateway → Sync
Clear Last Member Push by clicking on the drop down and selecting Clear
Click Run Sync
Click Save or Save and Close
-OR-
Find specific member in the search bar
Click This Member
Click Save or Save and Close
Q: We are receiving new menus for this year, how can I add those to the system?
A: Please see the Creating a New Menu section for more detail.
Q: How do I add an item to an existing menu?
A: Please see the Adjusting Current Menus section for more detail.
Q: How do I only charge for half of a bottle of liquor?
A: Change the Quantity Precision to Half or Quarter in the item setup. See example below.
Best Practices
Double check all Auto Calculated quantities to ensure they correctly correspond with the need for one item per guest or one singular item.
Always check the bottom two boxes for Apply Changes to Settings Menu and Apply Cost Change to Function Menus when Updating an Item, as seen below.
Downloadable Guide