All Reservation systems send out notification emails for when reservations are made, edited, or canceled. If a member is experiencing any issues receiving these reservation notification emails, you can follow the below steps to begin to troubleshoot the issue.
Required Permissions
Tee Time Admin
Ensure the Member Made a Reservation
To start, make sure that the member did in fact make a reservation.
Go to the Admin Dashboard, and navigate to the day that the member has the reservation for.
To start, ensure that notifications are enabled on the member’s reservation. Member’s have the ability to turn on and turn off reservation notifications.
To do this, start on the Admin Dashboard, and go to the date of the member’s reservation. Click on the reservation to open the Booking Window.
You may filter through single emails by either date, who the email was sent to or from, or by subject.
Once you have the correct email pulled up we can see if the email was sent. If the email was sent but the email was still not received, then the issue is likely on the member’s end.
Ask the member to check their Spam folder, and to add this email (noreply@clubessential.com) to their safe sender list.
Best Practices
Ask for all information from the member before you begin troubleshooting such as: reservation type, reservation date and time, and active email address.