The Closed Tickets Tab allows the user to Re-Open, Re-Print, and Delete previously closed Tickets. Please be aware that users must have the proper security rights to Re-Open or Delete Tickets on this tab. Each option is explained below.
Important: Only tickets that have NOT been Posted will show in the Closed Tickets Tab.
Re-Open
Please follow instructions below in the event a Closed Ticket needs to be Re-Opened.
Select the checkbox to left of the Ticket that needs Re-Opened.
Additional options will populate. Select Re-Open.
A prompt will then populate telling the user if they were successful or unsuccessful in Re-Opening the Ticket. Select the X on the right of the prompt to close it.
The Ticket will then show once again on the
Open Tickets Tab. Touch or click on the Ticket to continue editing.
Re-Print
Please follow instructions below in the event a Closed Ticket needs to be Re-Printed.
Select the checkbox to left of the Ticket that needs Re-Printed.
2. Additional options will populate. To Re-Print the Pay Ticket, select Print Pay. To Re-Print the Settle Ticket, select Print Settle.
A prompt will then populate telling the user if they were successful or unsuccessful in Re-Printing the Ticket. Select the X on the right of the prompt to close it.
Delete
Please follow instructions below in the event a Closed Ticket needs to be Deleted.
Select the checkbox to left of the Ticket that needs Deleted.
Additional options will populate. Select Delete.
A prompt will then populate telling the user if they were successful or unsuccessful in Deleting the Ticket. Select the X on the right of the prompt to close it.