Follow the steps in this guide to reset your Mobile Point of Sale environment.
Required Permissions
Mobile Point of Sale Admin Login
Mobile Point of Sale Browser Access
For Browser Access users, close out of your browser and relaunch, or, open a new page and go to pos.clubessential.com.
Mobile Point of Sale App Access
For Mobile Point of Sale App Access users, completely close out of the app and re-open. Or, uninstall and reinstall the app.
To uninstall/reinstall the app:
iOS
Press and hold the app icon on the homescreen until the menu appears.
Select uninstall.
After uninstall, locate the app in the iOS store and download.
Android
Open the Google Play Store app.
At the top right, tap the Profile icon.
Tap Manage apps and devices. Manage.
Select the name of the app that you'd like to delete.
Tap Uninstall.
After uninstall, locate the app in the Google Play Store and download.
Best Practices
If you choose to un-install and re-install, you will need to deactivate the license use, and then re-activate the license on the mobile device.
If attempting to clear the cache on your browser, be sure to not clear the cookies as Mobile Point of Sale licenses are cookie driven. If cookies are cleared, use the activate.clubessential.com site in order to delete the license being used by the current browser so that it can be used again.
