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Accessing the Tool

  1. If you have a Citrix account, navigate to https://support.citrix.com/article/CTX137494 from any web browsers and download the Receiver Clean-up Utility.

  2. Extract the zip and run the “ReceiverCleanupUtility.exe’ as an administrator.

  3. A command prompt screen will appear. Press any key to continue.

  4. Once completed, there will be a message, “Finished, Thank you for your support.”

  5. Restart the device.

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