Follow the instructions on the screen regarding recording your voice message.
After recording the voice message, and while still on the phone, either accept, review, and re-enter the message. Once complete, and accept to add to the list of messages.
The Manage Messages page will show all of the messages previously recorded (along with the dates and times they were recorded), and will allow you to re-record or delete any of them.
The Call Reports page will show all of the pertinent statistics related to calls, as well as any pending calls that have been scheduled.
Best Practices
FAQs
Q: What phone number in the directory is selected to receive the message?
A: The 1. Phone 1 directory field will be selected. Often times this is the Home or Primary Home Field.
Q: What does the 'Do Not Call' portion mean, in reporting?
A: The Voice Messenger system is actually hosted through a third-party system. This system links to the national 'do not call' list. Any person found on that list will be listed as such in the reporting. Also, if an admin selects the option "Live Answer Only", any calls that go to voicemail will be listed as "do not call".
Q: How does the club get charged for each successful call?
A: CE will invoice the club quarterly for all successful calls. There is a $0.20 cost per minute of completed call – only charged if answered.