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Table of Contents

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Table of Contents

Overview

This user guide will present an overview of the Banquets application as it relates to Navigation

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and Event Booking

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Content

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Home Page

 

. Understanding these concepts is critical to successfully utilizing the Banquets toolset.

Use Case(s)

The Banquets Manager begins every day by reviewing the Home Page, which summarizes the most relevant information (Task, Events, and Leads) pertinent to the current day.  They then navigate through the system effortlessly as they follow up on Leads, convert them to Events, and then move through the Event life cycle; skipping steps that may not be appropriate depending on the nature of the Event(s).

Required Permissions

  • Admin Access

  • Level 1

  • Level 2

  • Level 3

Homepage

  1. On the Home page, current and past due Tasks are displayed in the application workspace along with any Events occurring that day.

  2. The Navigation Bar is displayed on the left side; it contains configurable Icons that direct to different areas in the software.

  3. The global search field, located at the top of the Navigation Bar, can be used to find items in all areas of the application.  Simply type in any string of information and click the Search button. All matching results will be delivered with underlined links to access.

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Viewing the Event Calendar

  1. To view the event calendar, click theEventsicon in the Navigation Bar. There are

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  1. 3 separate views of the event calendar: month

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  1. , day and month

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  1. multiple day. When first clicking on the Events (calendar) icon, the calendar will default to showing the current month for the user’s primary site. If a different site, view, or month is selected, the Events icon will default to that setting until the user logs out.

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  1. Use the arrows in the upper left-hand corner of the calendar to navigate to different dates. The single arrows will move forward or back a month; the double arrows will move forward or back by year.

  2. The color of the Event corresponds to the Event’s current Event Status, or another option is to have the color correspond to the Event Type. In order to access the Event Details page, double click on the desired Event.  Or, hover over the Event on the calendar for basic information.

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 Batch Generate Documents

Documents, such as Event Orders, can be Batch Generated from this page by clicking on the Batch Generate Documents button.  Filter and select your events and then select a document.  Your batch will be sent to the bottom of your home page in the Background Activities section.

 Calendar View

The Week View of the calendar initially displays the current week. The single arrow buttons can be used to move forward or back by week; the double arrows will move to the past year’s corresponding week or the following year’s corresponding week. The color of the event denotes its current Event Status.

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  1. The grey bars before and after the event indicate the setup and teardown times.

  2. The Day Viewof the calendar will display the site’s locations along with

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  1. any events taking place that day. The single arrow buttons can be used to move forward or back by day; the double arrows will move forward or back by year.

  2. The

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  1. Multiple Day view of of the

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  1. Calendar will allow for the user to create an event that spans multiple days. you can set by Resource(Room) and choose the day and time of the event. You can view 3 days, 1 week, 2 weeks or 4 weeks range.

Booking an Event

  1. There are different ways in Banquets to start new events depending on which calendar view has been selected.

  2. Regardless of the current selected calendar view, a new event can always be started by clicking on the

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  1. New Event button in the upper left corner of the screen.

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  1. Clicking the

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  1. New Event button will direct to the Event Details screen. The minimum required information for the Event and Function will need to be entered here which is indicated by the red

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  1. asterisks.

    • Note: While not required for ReServe, a Billing Contact synced from CMA is required in order for event data to flow into CMA.

  2. To book an event when using the Day View of the calendar, click and hold in thelocation at the desired start time. Drag the cursor to highlight the duration of the event and let go of the mouse or trackpad.

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  1. The Event Details page will populate with the information provided. It will contain Date, Site, Location, Start Time, and End Time. The minimum information will again be indicated with a red vertical bar.

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  1. If an additional location needs to be added to the event, it can be selected from the Location dropdown under Function Details.

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  1. To book an event using

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  1. the

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 The Event and Function Detail page will auto populate with the information provided. It will contain Date, Site, Start Time, and End Time. The minimum information still required includes Location, Event Name, Event Type and Primary Contact.

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  1. Month View of the calendar, double click on the desired date

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 Contacts can be found by clicking on the Contacts icon in the Navigation Bar or by using the global search field. When an event is booked from the contact’s page, the contact is added to the event as the primary contact. All other required fields must be entered.

 It is also possible to create a new event from a Contact’s page. This can be done by clicking the “New Event” button located as you scroll down the Contact’s page.

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Event Details

  1. Once the new event’s required information has been entered, click the

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  1. Save button. There are two

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  1. save buttons located on the screen. There is one in the upper left corner and one in the lower left corner. Clicking the

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  1. save button will create the event/function and direct to the Event Details page of the event.

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  1. Save and New Function button is used only if additional Functions are needed that may be taking place in different locations within your site for a different time frame.

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  1. Save and New Event button is used only if you need to book an additional part of this event that will be taking place in a different site within your organization.

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  1. Save and Add Reservations

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  1. is used only if you are utilizing our Reservations module and need to reserve assets. 

Adding Services to a Function

  1. Services can be added from the Function Details page. Scroll down to the the yellow Functions section header and

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  1. Click the

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  1. Service Menu New link.

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  1. Within the Function Services page, click the

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  1. Packages/Menus you want to use then select Add Selected Menus.

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  1. Check the box to the left of the desired service menu name and

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  1. check the

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  1. box.  Whether a menu has a package price or a dollar allocation is indicated under the

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  1. Menu Price column.

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  1. In order to add all items in the service menus,

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  1. Click the

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  1. Select All

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  1. Items button. To add all items under a specific service type, check the top box under the service type header. To add selected items, check the boxes for each desired item. The

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  1. Finish Item Selectionbutton on the left side of the page will add the items to the event and direct to the Function Services page.

 

  1. From the Function Services page, items can be added, removed, or reordered. Items that are not part of the Service Menu can be added by using the

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  1. Add Items from Master

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  1. List button; custom items can be added by using the

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  1. Add Custom

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  1. Items button.

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  1.  

  2. To return to the Event Details screen, click the

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  1. Event breadcrumb above your title bar.

  2. Use the Edit Menu button or link to edit prices, quantities and/or to add notes.

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  1. Click the Save button at the top or the bottom when edits are complete.

 

Generating Documents

In order to generate/preview a document from the Event or Function Details screen, scroll down to the Communication History section header. Click on the “Generate Event Document” button.

 This will direct to the Generate Documents page. A list of available documents will display. Check the box to select the desired document and then click the “Generate Documents” button.

 

Your document will be available to view according to the way your browser works.

Send Email

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FAQs

 

Q: How do I move an event to a different date or time?

A: When in the calendar view, you can drag and drop the event to the new day. When in the event, you can click on Move Event and follow the provided steps.

 

Best Practices

  1. Add your contacts in Office and let them sync over to Banquets.

  2. Make sure the owner for the contact says GATEWAY_AGENT, if it doesn’t the information won’t come into Office.

Downloadable Guide

 

Back to Getting Started

 

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Additional Resources

Event Lifecycle

Best Practices

  1. Begin the day by reviewing pertinent information on the Home screen, to ensure you have addressed items that need timely attention.  Utilize Navigation shortcuts, such as the Breadcrumb trail and the search feature to navigate quickly to desired information. Improve operational efficiencies by tracking leads, setting tasks, following up, and successfully tracking pertinent life cycle steps once the Leads are converted to Events.

FAQs

  1. How do I add all items at once in a menu?

    1. In order to add all items in the service menus, click the “Check All Items” button. 

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