Office - Employees - Troubleshooting Area and Departmental Rights

Owned by Stacy Zak
Last updated: May 26, 2022 by Kelsie Livingston
2 min read

Table of Contents

Overview

In previous versions of the Office software, it was difficult to troubleshoot the necessary rights needed to see specific records of a particular module.  For instance, if an employee was unable to see a certain GL account, in previous versions, the user would first have to find an employee with rights to the GL account, determine what department(s) the GL account was linked to, and then proceed to find an Administrator who could add the necessary departmental rights. In versions 5.9 and above, an enhancement has been added to help simplify this process.  Specifically, employees can now select the Active button on a specific module’s Grid to pull up All Records. Any instance of the module an employee does not have rights too, will have a grayed-out italicized font.

Required Permissions

  • N/A - once you find out what permissions you're missing reach out to an admin at the club to grant you said permissions

Troubleshooting Examples

In this section we will demonstrate a few examples of the new feature.  In each situation, once the correct rights are determined, the user will need to contact a Club Administrator to provide the correct access. For your Club's benefit, Clubessential Support is not permitted to provide any security rights. 

  1. Within General Ledger, Accounts, click the Active button to view all records.

  2. Double-click on grayed-out record and a prompt will display explaining permission levels needed to access.  Click OK to proceed.

  1. Within Items, Manage Items, click the Active button to view all records.

  2. Double-click on grayed-out record and a prompt will display explaining permission levels needed to access.  Click OK to proceed. 

Best Practices

FAQs