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excludeBanquets - Events & Events Lifecycle

 

Home Page

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Use Case(s)

The Banquets Manager begins every day by reviewing the Home Page, which summarizes the most relevant information (Task, Events, and Leads) pertinent to the current day.  They then navigate through the system effortlessly as they follow up on Leads, convert them to Events, and then move through the Event life cycle; skipping steps that may not be appropriate depending on the nature of the Event(s).


Homepage

  1. On the Home page, current and past due Tasks are displayed in the application workspace along with any Events occurring that day.

  2. The Navigation Bar is displayed on the left side; it contains configurable Icons that direct to different areas in the software.

  3. The global search field, located at the top of the Navigation Bar, can be used to find items in all areas of the application.  Simply type in any string of information and click the Search button. All matching results will be delivered with underlined links to access.

Viewing the Event Calendar

  1. To view the event calendar, click theEventsicon in the Navigation Bar. There are

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Batch Generate Documents

Documents, such as Event Orders, can be Batch Generated from this page by clicking on the Batch Generate Documents button.

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Filter and select your events and then select a document.  Your batch will be sent to the bottom of your home page in the Background Activities section.

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Calendar View

The Week View of the calendar initially displays the current week. The single arrow buttons can be used to move forward or back by week; the double arrows will move to the past year’s corresponding week or the following year’s corresponding week. The color of the event denotes it's current Event Status.

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  1. The grey bars before and after the event indicate the setup and teardown times.

  2. The Day Viewof the calendar will display the site’s locations along with any events taking place that day. The single arrow buttons can be used to move forward or back by day; the double arrows will move forward or back by year.

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  1. The

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  1. Multiple Day view of of the

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  1. Calendar will allow for the user to create an event that spans multiple days. you can set by Resource(Room) and choose the day and time of the event. You can view 3 days, 1 week, 2 weeks or 4 weeks range.

Booking an Event

  1. There are different ways in Banquets to start new events depending on which calendar view has been selected.

  2. Regardless of the current selected calendar view, a new event can always be started by clicking on the

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  1. New Event button in the upper left corner of the screen.

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  1. Clicking the

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  1. New Event button will direct to the Event Details screen. The minimum required information for the Event and Function will need to be entered here which is indicated by the red

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  1. asterisks.

    • Note: While not required for ReServe, a Billing Contact synced from CMA is required in order for event data to flow into CMA.

  2. To book an event when using the Day View of the calendar, click and hold in thelocation at the desired start time. Drag the cursor to highlight the duration of the event and let go of the mouse or trackpad.

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  1. The Event Details page will populate with the information provided. It will contain Date, Site, Location, Start Time, and End Time. The minimum information will again be indicated with a red vertical bar.

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  1. If an additional location needs to be added to the event, it can be selected from the Location dropdown under Function Details.

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  1. To book an event using the

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The Event and Function Detail page will auto populate with the information provided. It will contain Date, Site, Start Time, and End Time. The minimum information still required includes Location, Event Name, Event Type and Primary Contact.

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  1. Month View of the calendar, double click on the desired date.

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Contacts can be found by clicking on the Contacts icon in the Navigation Bar or by using the global search field. When an event is booked from the contact’s page, the contact is added to the event as the primary contact. All other required fields must be entered.

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It is also possible to create a new event from a Contact’s page. This can be done by clicking the “New Event” button located as you scroll down the Contact’s page.

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When an event is booked from the contact’s page, the contact is added to the event as the primary contact. All other required fields must be entered.

Event Details

  1. Once the new event’s required information has been entered, click the

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  1. Save button. There are two

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  1. save buttons located on the screen. There is one in the upper left corner and one in the lower left corner. Clicking the

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  1. save button will create the event/function and direct to the Event Details page of the event.

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  1. Save and New Function button is used only if additional Functions are needed that may be taking place in different locations within your site for a different time frame.

  2. Save and New Event button is used only if you need to book an additional part of this event that will be taking place in a different site within your organization.

  3. Save and Add Reservations

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  1. is used only if you are utilizing our Reservations module and need to reserve assets. 

Adding Services to a Function

  1. Services can be added from the Function Details page. Scroll down to the the yellow Functions section header and Click the

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  1. Service Menu New link.

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  1. Within the Function Services page, click the

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  1. Packages/Menus you want to use then select Add Selected Menus.

  2. Check the box to the left of the desired service menu name and

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  1. check the

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  1. box.  Whether a menu has a package price or a dollar allocation is indicated under the

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  1. Menu Price column.

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  1. In order to add all items in the service menus, Click the

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  1. Items button. To add all items under a specific service type, check the top box under the service type header. To add selected items, check the boxes for each desired item. The

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  1. From the Function Services page, items can be added, removed, or reordered. Items that are not part of the Service Menu can be added by using the

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  1. Add Items from Master

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  1. List button; custom items can be added by using the

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  1. Add Custom

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  1. Items button.

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  2. To return to the Event Details screen, click the

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  1. Event breadcrumb above your title bar.

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  1. Use the Edit Menu button or link to edit prices, quantities and/or to add notes.

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  1. Click the Save button at the top or the bottom when edits are complete.

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Generating Documents

In order to generate/preview a document from the Event or Function Details screen, scroll down to the Communication History section header. Click on the “Generate Event Document” button.

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 This will direct to the Generate Documents page. A list of available documents will display. Check the box to select the desired document and then click the “Generate Documents” button.

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Your document will be available to view according to the way your browser works.

Send Email

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View Financial Details

If changes need to be made to an event’s financial information, like adding a discount percentage, scheduling deposits, or recording payments, this can be accomplished under the Event Financial Details Screen. In order to access this screen, click on the “View Financial Details” button at the top of the screen under the Event title bar.

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Dollar amount Adjustments, if needed, are added at the Function Level and can be accessed by clicking on the function name link, from within the Event Financial Details page, or from the Function Page by clicking the on View Financial Details button.

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Event Lifecycle

Banquets is designed around the stages of a typical event’s lifecycle and allows you to automate your practices.  The stages in the event’s lifecycle are listed on the Event Details page.

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Using the Event Lifecycle 

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Creating Leads

It is now possible to create “Leads” in Banquets. Leads are intended to be used as a tool to keep track of potential business when the contact might not have a set date. Leads can be created by clicking on the Lead icon from the Navigation Bar and then selecting the “New” button.

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Leads can also be created from a contact’s page by clicking on the “New Lead” button under the Leads section header.

If a lead turns into a booked event, the “Convert to Event” button can be used to convert the lead to a new event.

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FAQs

 

Q: How do I add all items at once in a menu?

A: In order to add all items in the service menus, click the “Check All Items” button. 

Q: When using the Lifecycle do we have to follow the steps in order?

 A: The lifecycle steps do not have to be completed sequentially.

Additional Resources

Event Lifecycle

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Downloadable Guide

Banquets Events and Events Lifecycle - Written Guide

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