Mail hosts like AOL have extremely HIGH protection barriers and are very suspicious of any blast emails. It’s a simple protection method from Spam, but it certainly doesn’t help when you’re trying to send your entire membership a Newsletter! So, here is what you can do to prevent this from happening:
Step 1: In Mail Reporting, go to the Email Complaint Tab. Your member’s email is most likely here. Remove them by locating the member on the list, clicking “remove” next to their name, and confirming that you want to delete them in the pop-up window.
Step 2: Figure out which email is attached to the blast emails you normally send (you can do this by going to the staff account that sends the emails. Sometimes this is tied to an individual or a general account like email@example.com.
Step 3: Send the member this email address to add to their safe sender list. We’ve attached directions for various email providers so you can send a step by step guide to do this.
Click Here for AOL | Click Here for Gmail | Click Here for Outlook
Still having issues? Contact Support at Clubessential and let them know you have members that need to whitelist our IPs. Our team will send you IP addresses - that look like this:
Send that to your member to send to their email host or IT company.
If that does not do the trick, you may need to remove the member’s account from the blast email group - and either send the email to this individual separately or create a smaller group to send to.