Important Notification: October 2023 CMA/POS Update for Onsite Servers

Owned by Danielle Donley (Unlicensed)
Last updated: Dec 12, 2023 by Benjamin Hacker
5 min read

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Table of Contents

Overview

  • Clubessential is committed to ongoing product improvement, and we are making significant updates to the Clubessential Club Management Application (CMA) and Classic Point of Sale that require a one-time uninstall and reinstall. Changes are being made to the installation process that improve security and ensure that the automatic updates of the application continue as expected. Additionally, the CMA and Classic Point of Sale applications are being upgraded from 32-bit applications to 64-bit applications, which allows them to leverage more memory and should improve performance overall. This update does not impact Mobile Point of Sale, and no action is required for devices running MPOS.

Required Permissions

  • Uninstall/Install rights to the PC that you are performing the uninstall/install on.

What will happen if I do not take any action?

If the uninstall/reinstall is not completed, you will no longer receive automatic updates with new features, fixes, and other changes, and could potentially result in issues when using the application in the future. Additionally, starting on Wednesday, October 25th, you will begin to receive an update pop-up prompt each time you login to the application that will continue until the update has been completed. 

Uninstalling 

Uninstall/Change

Select the Start menu and search for Uninstall then select, Uninstall a Program. 

From here, select Clubsoft Management Application, right click and select Uninstall/Change.

Please Note: You will need to repeat this step to remove the Clubsoft Point of Sale application also.

Uninstall Using Windows 10

Uninstall from the Start menu

  1. Select Start and look for the app or program in the list shown.

  2. Press and hold (or right-click) on the app, then select Uninstall.

Uninstall from the Settings page

  1. Select Start, then select Settings > Apps > Apps & features. 

  2. Select the app you want to remove, and then select Uninstall.

Uninstall from the Control Panel (for programs)

  1. In the search box on the taskbar, type Control Panel and select it from the results.

  2. Select Programs and Features.

  3. Press and hold (or right-click) on the program you want to remove and select Uninstall or Uninstall/Change. Then follow the directions on the screen.

Uninstall Using Windows 11

Uninstall from the Start menu

  1. Select Start > All apps and search for the app in the list shown.

  2. Press and hold (or right-click) on the app, then select Uninstall.

Uninstall in Settings 

  1. Select Start > Settings  > Apps > Apps & features .

  2. Find the app you want to remove, select More  > Uninstall.

Reinstalling 

  1. In a web browser, such as Google Chrome, visit the installation URL. The URL for the CMA installer is https://installer.clubessential.com/CMA and the URL for the POS installer is https://installer.clubessential.com/POS 

  2. Click the “Install” button on that page to download the installer. 

  3. Go to your downloads folder and double click the installer to launch it. 

  4. When launched, click the “Install” button. The installation process will begin, and may take several minutes. You may do other tasks while the installation process runs.  

  5. Once the installation is complete, CMA or POS will launch, and the shortcut will appear on your desktop. 

  6. You will be prompted for the connection file. Locate the Clubessential file and double click on Default Connection.

  7. Complete the same steps using the POS link above to get Classic POS on your PC. If the default connection file was assigned to CMA, you will not need to assign when installing the POS.

Best Practices

FAQs

  • Q.  Do I need to do this for all Point of Sale terminals and computers at the club? 

    • A.  Yes, the uninstall/reinstall process needs to be done on every machine that either CMA and/or Point of Sale are currently installed on. 

  • Q.  What if I do not have access to the Uninstall/Change Program option? 

    • A.  You will need to contact your IT company to access this or have them complete this process. 

  • Q.  Is internet access required? 

    • A.  Yes, since the new installation and automatic update process are now web-based, all devices/machines will need internet access to properly update. We recommend speeds of at least 50 Mbps to allow for a timely download.