Overview

This is a guide to assist with the installation of Netcaddy Pro on a Windows PC.

Required Permissions

• Tee Times Admin

A new update of Netcaddy Pro has been released as of 2/24/2020. This update improves the security of the software and is a mandatory update. If you have received a notice to update your software, please use the links below to install the appropriate version for your computer. Should you choose not to update, any older version of Netcaddy Pro you have installed may cease to operate properly in the coming weeks. If you have any additional questions or require additional assistance, please reach out to Clubessential support.

Installing the Program 

1. Determine if your machine is a 32 or 64-bit system by searching System in your start bar and opening the program.  Under system type, it will say either a 64-bit system or a 32-bit system.

2. Download the Netcaddy Pro program here for 64-bit system, or here for 32-bit system. If opening Netcaddy Pro prompts you for an update please re-download and follow the installation process again.

3. Run the download and click through the prompts until the program is successfully installed. Standard installation is advised.

4. Open the program. In the top right corner of the window is a wrench and screwdriver icon . Click this to open the Settings window if they do not open automatically.

5. The Netcaddy Pro settings are specific to your club. If you do not have those on file please reach out to our support team and we are happy to provide them to you.

6. The required settings are as follows: Site ID, Website URL, Username & Password for the website, and the Facility ID. Please note that the Username and Password are the exact same as your login to the website. If your password resets on the website it will need to be re-entered in the settings.

7. Check the box for Netcaddy Golf for Tee Times. (The other "Netcaddy..." checkboxes should only be checked off if you have separate reservation systems.)

8. Make sure the "Enable IP verification..." setting is NOT checked.

9. Save using the Floppy Disk icon, close out of Netcaddy Pro and reopen the program to ensure it is using the proper settings.

Using Netcaddy Pro

1. Once the settings have been entered, open the program from the Netcaddy Pro icon on your desktop. In the top right, you will see several icons.

2. The filing cabinet icon is the standard, default view of Netcaddy Pro. You can change the reservation system and/or the report using the drop downs in the top left. In the middle, it will display the date you are viewing and allow you to change the day by either clicking the arrows or the dropdown arrow to view the calendar to select the date. Days that do not have reservations will be blank.

3. The navigation icon will give you access to your admin dashboard, similar to the website.

4. You will need to hit the refresh icon anytime you would like to pull the latest reservation data from the website or before you print the reservations sheet. If you set the program to run on a Windows Scheduled task, Netcaddy Pro can be set to auto-refresh every five minutes.

5. The print icon can be used to print the day you are currently viewing.

6. The preferences icon will open the settings for Netcaddy Pro and allow you to update your settings as well as your username and password.

Best Practices

1. Hit Refresh anytime you would like to pull the most up to date reservations information from the website or right before you print the reservation sheet.

2. If you have changed your website password, you need to update Netcaddy Pro as well. Open the settings icon in the top right and clear and replace the username and password field in the settings with your current password. Save the settings and close and reopen Netcaddy Pro. Click the refresh button and the reservations should appear.

3. If you experience other issues during installation, please reach out to the reservations team by email at support@clubessential.com or by phone at 1-800-448-1475.

FAQs

1. What If I get a message saying .NET Framework Required?

2. If you receive a popup during installation that says you need to install a version of .NET framework, you will need to go to to : www.microsoft.com and download the .Net framework version 3.5 which includes versions .NET Framework 2.0, 3.0 and 3.5. After the .NET Framework is installed, re-run the Netcaddy Pro installer.

3. What If I Receive an Install Error?

4. Confirm you downloaded the correct version of Netcaddy Pro (32 Bit version vs. 64 Bit version)

5. What If I have a Mac OS? 

6. Netcaddy Pro is not compatible with Mac OS, however, there are programs that allow you to run Windows in a virtual machine within OS X.

7. My new website went live today and Netcaddy Pro is no longer working. What do I do?

8. When the new website goes live, you will need to update the website URL to the new website URL. Open the Settings window, update the Website URL field, click the disk icon to save and shut down and reopen Netcaddy Pro. You should see your reservations again.