Overview

This is a guide to assist with the installation of Netcaddy Pro on a Windows PC. This program can be used to print reservations and to back up reservations in the event of an internet outage at the club. The reservations team can also create custom reports to include additional member information for each reservation or to style the report in a different format.

Required Permissions

• Dining Admin

Installing the Program 

1. Determine if your machine is a 32 or 64 bit system by searching System in your start bar and opening the program.  Under system type, it will say either 64 bit system or 32 bit system.

2. Download the Netcaddy Pro program here for 64 bit system, or here for 32 bit system.

3. Run the download and click through the prompts until the program is successfully installed.

4. Open the program. In the top right corner of the window is a wrench and screwdriver icon . Click this to open the Settings window.

5. The Netcaddy Pro settings are specific to your club. If you do not have those on file please reach out to our support team and we are happy to provide them to you.

6. The required settings are as follows: Site ID, Website URL, Username & Password for the website, and the Facility ID. Please note that the Username and Password are the exact same as your login to the website.

7. Check the box for Netcaddy Dining for Dining. (The other "Netcaddy..." checkboxes should only be checked off if you have separate reservation systems.)

8. Make sure the Enable IP verification setting is NOT checked.

9. Save, close and reopen the program to ensure it is using the updated settings.

Using Netcaddy Pro

1. Once the settings have been entered, open the program from the Netcaddy Pro icon on your desktop. In the top right, you will see several icons.

2. The filing cabinet icon will take you to the report view where your reports will be shown. You can change the reservation system and the report using the dropdowns in the top left. In the middle, it will display the date you are viewing and allow you to change the day by either clicking the arrows or the dropdown arrow to view the calendar to select the date. Days that do not have reservations scheduled will be blank.

3. The clock icon will give you access to your admin dashboard.

4. You will need to hit the refresh icon anytime you would like to pull the latest reservation data from the website or before you print the reservations sheet. If you set the program to run on a Windows Scheduled task, Netcaddy Pro can be set to auto-refresh every five minutes.

5. The print Icon can be used to quickly print the report you are viewing.

6. The Preferences icon will open the settings for Netcaddy Pro and allow you to update your settings as well as your username and password.

Best Practices

1. Hit Refresh anytime you would like to pull the most up to date reservations information from the website or right before you print the reservation sheet.

2. If you have changed your website password, you need to update Netcaddy Pro as well. Open the settings icon in the top right and clear and replace the username and password field in the settings with your current password. Save the settings and close and reopen Netcaddy Pro. Click the refresh button and the reservations should appear.

3. If you experience other issues during installation, please reach out to the reservations team by email at support@clubessential.com or by phone at 1-800-448-1475.

FAQs

1. What If I get a message saying .NET Framework Required?

   1. If you receive a popup during installation that says you need to install a version of .NET framework, you will need to go to to : www.microsoft.com and download the .Net framework version 3.5 which includes versions .NET Framework 2.0, 3.0 and 3.5. After the .NET Framework is installed, re-run the Netcaddy Pro installer.

2. What If I Receive an Install Error?

   1. Confirm you downloaded the correct version of Netcaddy Pro (32 Bit version vs. 64 Bit version)

3. What If I have a Mac OS? 

   1. Netcaddy Pro is not compatible with Mac OS, however, there are programs that allow you to run Windows in a virtual machine within OS X.

4. My new website went live today and Netcaddy Pro is no longer working. What do I do?

   1. When the new website goes live, you will need to update the website URL to the new website URL. Open the Settings window, update the Website URL field, click the disk icon to save and shut down and reopen Netcaddy Pro. You should see your reservations again.