Mobile App - Member Guide - In App Messaging

To share this video directly with your members, please copy this URL: https://player.vimeo.com/video/740392388


Overview

In-App Messaging allows for immediate communication between your staff and members.

Required Permissions

  • Club Staff

  • Club Members

  • App installed


Use Cases

  1. You might want to reach out to the Banquets Coordinator to get more information on hosting an event.

  2. A member of the golf staff wants to shoot a message letting you know that your new clubs have arrived.

  3. Message a pro saying you will be 5 minutes late to your lesson.

How To Use

  1. Once the app is opened, on the bottom menu bar, select Account.

  2. Select Notifications & Messages.

  3. Tap on the All Messages tab. Previous messages and current conversations will be displayed here.

    • Simply tap on a message to open the conversation.

    • Sliding a message to the left will present to options:

  4. The search bar can be used to search messages for staff or even words or phrases within the messages.

  5. To create a new conversation, tap the pencil icon.

  6. Search or scroll for staff to be added to a message. Tap the checkbox next to each employee to be messaged. Multiple can be selected.

  7. At the bottom of the screen, tap into the area that says Type Message

  8. Your phone’s keyboard will appear for you to type the message.

  9. You also have the option of adding a photo when writing a post:

    1. Attach a photo - Use the camera icon to add an image to the post. There are two options when adding an image:

      1. Choose From Photo Library - Search the device’s images for a picture to add.

      2. Take Photo - Use the device’s camera to take a new picture.

  10. Select the arrow to send.

  11. The message will send immediately!

  12. Another way to send a message is to through the staff directory.

    • While viewing the directory, any staff available to message will have a chat icon.

    • Simply tap the chat icon to message that staff member.


Best Practices

  • Make sure notifications are turned on so you never miss an important message.

FAQs

Q. Are emojis supported?

A. Yes Emojis can be used while sending messages.