Overview

• Facing Station is the last point of contact with the Kitchen Display System. This allows one last stage to approve the food order before serving to the guests.

Required Permissions

Accessing the Tool

Access http://kds.clubessential.com or launch the mobile app and log into your Station using your pin.  Choose a line station from the station selection list and continue.  

Facing Station landing page

1. Settings - Set the configuration of the Station.  

2. Switch Station - Allows you to quickly switch which station you are viewing on this device.

3. Station History - Will show the History of the day’s orders for this station.

4. Station Filtering - Show only the tickets you wish to see for this station.   

Ticket Window

Tickets will come in as the orders are sent from the point of sale.  And will be assigned a color based on the settings of their station for the items.  The tickets themselves will change color based on timing.

Color Changes

1. Green - Green tickets are tickets that have just come in and are new.

2. Orange - Warning status for the order

3. Red - Over/Past due status, orders in this status should be prioritized and bumped if possible.  

Filtering

You can filter tickets by 

1. Table number 

2. Ticket number 

3. Member 

4. There are options to only show mobile orders or overdue tickets.

Ticket Details - The ticket will contain all items that that are set up to be sent to that Station.  

Actions that Can Be Taken

1. Clicking the ticket header will swap between Quick Ticket showing member Name and Ticket number showing Server Name.

2. Serve the Ticket.

Bump Bar

1. Color Changes - The ticket number on the bump bar will match the color of the status of the ticket.  

2. Actions that can be Taken - You can click on the ticket number and hold in the mouse to get the following options

   1. Jump to Ticket

   2. Serve

Settings

Gives control over the station’s options.  

1. Item Text Size

2. Ticket Layout - Controls the way your ticket will look in the station landing page

3. Audible Alert - Order coming in will make a sound alerting kitchen staff.

4. Read Only - Sets the Station to only view the tickets and items, cannot prepare, sell or serve tickets in this status.

5. Reset Station Defaults

Station History  

Shows the History of the day’s orders for this station.  You can set by:

1. Last Hour

2. Last 3 Hours

3. Last 6 Hours

4. Last 12 Hours 

5. Today

6. Yesterday

You can also re-open tickets to pull back into the Facing Station. Check off the tickets and choose Re-open. You can place the re-open ticket first in queue or second.

Best Practices

• You cannot re-open a ticket more than 7 hours old in KDS

FAQs