Overview

• Facing Station is the last point of contact with the Kitchen Display System. This allows one last stage to approve the food order before serving to the guests.

Required Permissions

Accessing the Tool

Access http://kds.clubessential.com or launch the mobile app and log into your Station using your pin.  Choose a line station from the station selection list and continue.  

Facing Station landing page

1. Settings - Set the configuration of the Station.  

2. Switch Station - Allows you to quickly switch which station you are viewing on this device.

3. Station History - Will show the History of the day’s orders for this station.

4. Station Filtering - Show only the tickets you wish to see for this station.   

Ticket Window

Tickets will come in as the orders are sent from the point of sale.  And will be assigned a color based on the settings of their station for the items.  The tickets themselves will change color based on timing.

Color Changes

1. Green - Green tickets are tickets that have just come in and are new.

2. Orange - Warning status for the order

3. Red - Over/Past due status, orders in this status should be prioritized and bumped if possible.  

Filtering

You can filter tickets by 

1. Table number 

2. Ticket number 

3. Member 

4. There are options to only show mobile orders or overdue tickets.

Ticket Details - The ticket will contain all items that that are set up to be sent to that Station.  

Actions that Can Be Taken

1. Clicking the ticket header will swap between Quick Ticket showing member Name and Ticket number showing Server Name.

2. Serve the Ticket.

Bump Bar

1. Color Changes - The ticket number on the bump bar will match the color of the status of the ticket.  

2. Actions that can be Taken - You can click on the ticket number and hold in the mouse to get the following options

   1. Jump to Ticket

   2. Serve

Settings

Two options that gives control over the station’s options.

General

1. Audible Alert - Set the station’s Audible Alert to be on/off.

2. Auto Move to Front - If set to on, when a ticket is re-opened, it will move the ticket to the front of the queue.  

3. Read Only - Will set this station to only view tables and tickets, will not allow the user to progress or affect the tickets in any way.

4. Reset Station Defaults.

Ticket

1. Item Text Size:

   • Small

   • Medium

   • Large

2. Ticket Identifier - Choose whether the ticket will display the Ticket Number/Member or Table Name/Server by default.

3. Ticket Layout - Select whether you want to see one row of tickets or two.

4. Sort By - Select whether you want to see the items on tickets by default (when they were sent) or Seat number in ascending order.

5. Reset Station Defaults

Station History  

Shows the History of the day’s orders for this station.  You can set by:

1. Last Hour

2. Last 3 Hours

3. Last 6 Hours

4. Last 12 Hours 

5. Today

6. Yesterday

You can also re-open tickets to pull back into the Facing Station. Check off the tickets and choose Re-open. You can place the re-open ticket first in queue or second.

Best Practices

• You cannot re-open a ticket more than 7 hours old in KDS

FAQs