Kitchen Display System Facing Station
Table of Contents
Overview
Facing Station is the last point of contact with the Kitchen Display System. This allows one last stage to approve the food order before serving to the guests.
Required Permissions
Accessing the Tool
Access http://kds.clubessential.com or launch the mobile app and log into your Station using your pin. Choose a line station from the station selection list and continue.
Facing Station landing page
Settings - Set the configuration of the Station.
Switch Station - Allows you to quickly switch which station you are viewing on this device.
Station History - Will show the History of the day’s orders for this station.
Station Filtering - Show only the tickets you wish to see for this station.
Ticket Window
Tickets will come in as the orders are sent from the point of sale. And will be assigned a color based on the settings of their station for the items. The tickets themselves will change color based on timing.
Color Changes
Green - Green tickets are tickets that have just come in and are new.
Orange - Warning status for the order
Red - Over/Past due status, orders in this status should be prioritized and bumped if possible.
Filtering
You can filter tickets by
Table number
Ticket number
Member
There are options to only show mobile orders or overdue tickets.
Ticket Details - The ticket will contain all items that that are set up to be sent to that Station.
Actions that Can Be Taken
Clicking the ticket header will swap between Quick Ticket showing member Name and Ticket number showing Server Name.
Serve the Ticket.
Bump Bar
Color Changes - The ticket number on the bump bar will match the color of the status of the ticket.
Actions that can be Taken - You can click on the ticket number and hold in the mouse to get the following options
Jump to Ticket
Serve
Settings
Two options that gives control over the station’s options.
General
Audible Alert - Set the station’s Audible Alert to be on/off.
Auto Move to Front - If set to on, when a ticket is re-opened, it will move the ticket to the front of the queue.
Read Only - Will set this station to only view tables and tickets, will not allow the user to progress or affect the tickets in any way.
Reset Station Defaults.
Ticket
Item Text Size:
Small
Medium
Large
Ticket Identifier - Choose whether the ticket will display the Ticket Number/Member or Table Name/Server by default.
Ticket Layout - Select whether you want to see one row of tickets or two.
Sort By - Select whether you want to see the items on tickets by default (when they were sent) or Seat number in ascending order.
Reset Station Defaults
Station History
Shows the History of the day’s orders for this station. You can set by:
Last Hour
Last 3 Hours
Last 6 Hours
Last 12 Hours
Today
Yesterday
You can also re-open tickets to pull back into the Facing Station. Check off the tickets and choose Re-open. You can place the re-open ticket first in queue or second.
Best Practices
You cannot re-open a ticket more than 7 hours old in KDS
FAQs