Servers and managers can use the KDS tab on POS interface to receive a quick overview of the full lifecycle of a ticket.
To access the Mobile POS Application, click the Clubessential POS icon on your tablet device. You can also access Mobile POS from a web browser and then going to the Mobile POS website.
Click the KDS tab on the Mobile POS interface.
The KDS tab on the Mobile POS interface provides a quick overview of the full lifecycle of a ticket. The following information is provided on this interface:
Clock Icon – quick color-coded visual to allow you to see where the ticket is in the lifecycle and identify any delays
Green – good
Yellow/Orange – warning
Red – bad
Blue – complete
TKT# – the ticket number
Table – table number for the guests on the ticket
Expo – total time from when the ticket was sent to the kitchen to when it was served to the guests
Sent – time ticket was sent to kitchen
Fired – time the food on the ticket began cooking
Sold – time ticket was sold by expo
Served – time food was served to table
Search – used to search for specific tickets by inputting a ticket number
There are also 2 view options while reviewing tickets in the KDS tab:
My Tickets – the default view to review your assigned tickets
All Tickets – view all active tickets
The bottom panel on the KDS tab has three action items that are standard to all Mobile Point of Sale interfaces:
Select Table – used to initiate the dine-in experience and assign a party to a table and server
Quick Ticket – used to initiate the take-out dining experience
Exit – used to close out of Mobile POS