Overview

For Clubessential clients utilizing our Remote Access VPN Hosted solution, the POS Receipt Printers need to be installed on the club’s hosted server provided by Clubessential. Installing and sharing these printers is Clubessential’s responsibility, however, in order to install the printers correctly, your club’s Local IT Service will need to provide the Make, Model, IP Address, and desired Share Names of the printers.
Clubessential will install the printers on the club’s hosted server, configure them within the Clubessential Office System, and assign the printers to the correct POS Workstation Devices. Once this is complete, Clubessential will contact the club to test the printers.

Required Permissions

Navigate to POS across the top toolbar and select Devices.
The POS Devices Grid will launch.
Double click on the applicable Workstation Device to launch the Device setup screen.
Select the Ticket Device Lookup and choose the applicable Receipt Printer from the Lookup.

Please keep in mind that Workstation Devices are concurrent, meaning that regardless of where the user is at the club, if they are logged into a specific Workstation Device, any transactions completed within that Workstation Device will print to the receipt printer that is attached to that Workstation Device. For example, if the user is in the Fitness Center at the club, but they are logged into the Bar Workstation Device, any transaction that is completed will print to the Receipt Printer that is attached to the Bar Workstation Device. This is a great feature when using tablets to ring in POS tickets.
This does NOT include Send tickets (Tickets sent to the Kitchen). Send Tickets are configured at the Item Category Level. Please see our Clubessential Items manual for more information on Item Categories.
For more information on POS Work Station Devices, please see our POS Terminal/ Workstation Device Setup manual.

Before calling support, power cycle your printer. If it is a USB Printer, restart the computer, and then attempt printing again.
Verify that the printers Share Name matches what is in Clubessential Office within Devices. Usually if you are able to print a Windows Test Print but nothing from Clubessential, it is related to an incorrect Share Name.
If you receive an error stating that you do not have an associated printer for that terminal when attempting to print a receipt, please navigate to the Assigning Printer to a POS Workstation Device of this document.
Check to make sure that you are not out of paper.
On Epson printers, you are able to run a test print from the printer by turning it off, holding down the feed button, then powering back on and releasing the feed button when printing begins. Power cycle the printer again after doing this. This will help make sure there isn’t an equipment problem.
When a particular POS computer is printing to the wrong printer, typically the POS is defaulted to login to the wrong Workstation Device. Please verify that the POS is logging into the correct Workstation by referring to the top right corner of the POS screen; this will list the Workstation Device the POS is currently logged into.

Please see our POS Terminal/ Workstation Device Setup manual for more information on Workstation Devices.