Office - Mobile POS - F&B Guide - As a Server - Closed Tickets

Owned by Benjamin Hacker
Last updated: Oct 08, 2024
3 min read

Table of Contents

Overview

  • In this manual, we will discuss the various functionalities within our Mobile POS- F&B System.

Required Permissions

  • POS Terminal

Accessing the Tool

Closed Tickets

The Closed Tickets Tab allows the user to Re-Open, Re-Print, and Delete previously closed Tickets.  Please be aware that users must have the proper security rights to Re-Open or Delete Tickets on this tab. Each option is explained below.

Important: Only tickets that have NOT been Posted will show in the Closed Tickets Tab.

Re-Open

Please follow instructions below in the event a Closed Ticket needs to be Re-Opened.

  1. Select the checkbox to left of the Ticket that needs Re-Opened.

  2. Additional options will populate. Select Re-Open.

  3. A prompt will then populate telling the user if they were successful or unsuccessful in Re-Opening the Ticket. Select the X on the right of the prompt to close it.

  4. The Ticket will then show once again on the Open Tickets Tab. Touch or click on the Ticket to continue editing.

Re-Print

Please follow instructions below in the event a Closed Ticket needs to be Re-Printed.

  1. Select the checkbox to left of the Ticket that needs Re-Printed.

  2. 2. Additional options will populate. To Re-Print the Pay Ticket, select Print Pay. To Re-Print the Settle Ticket, select Print Settle.

  3. A prompt will then populate telling the user if they were successful or unsuccessful in Re-Printing the Ticket. Select the X on the right of the prompt to close it.

Delete

Please follow instructions below in the event a Closed Ticket needs to be Deleted.

  1. Select the checkbox to left of the Ticket that needs Deleted.

  2. Additional options will populate. Select Delete.

  3. A prompt will then populate telling the user if they were successful or unsuccessful in Deleting the Ticket. Select the X on the right of the prompt to close it.

Best Practices

  • If you find that you cannot perform certain tasks outlined in this guide, it may be due to a lack of permission. Please consult with your manager about access.

FAQs

  • Q: Can I sort various columns within the Mobile POS grid in ascending and descending order? 

  • A: Yes, when navigating to any Mobile POS grid (Open Tickets, Dining, Events, Closed Tickets, Member Lookup, Item Lookup, Ticket Lookup, All Open Tickets, etc.), any column can be sorted in ascending or descending order by clicking on the column header.  When a column is sorted, an arrow will appear indicating the sort order of the column.  The up arrow indicates the column is sorted in ascending order.  The down arrow indicates the column is sorted in descending order. 

  • Q: When viewing the Closed Tickets grid in Mobile POS, can I see all closed tickets for any F&B Area?  

  • A: When logged into a F&B Area, only closed F&B tickets for the Area(s) the user has the rights to view will be shown in the Closed Ticket grid. 

  • Q: What if I need to add an amount to a ticket that has already been closed and credit card processed?

  • A: Generate a new ticket to add the item and charge the Member.  A ticket may be reopened only to decrease the amount or void an item.

 

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